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What our customers say

Overall Rating
(78)
PAUL KOOTER
"Driver was already 15 minutes for agreed time, so we could also leave earlier in case traffic jams are on the way. The driver had a pleasant driving style and he also gave us information about the area. Perfect. "
14 Jul 2020
PAUL SMITH
"Excellent service!"
07 Jun 2020
THORALD WILLIAMS
"Outstanding!"
04 May 2020
MATTHEW BARTRAM
"everything was great"
24 Apr 2020
VANESSA ADONIS
" ."
05 Apr 2020
View all reviews
Testimonials 3.9/5 based on 78 reviews
MEHNAZ HUSSAIN
"Mercury cars taxi firm said they had no booking for me and sent a driver last minute, we were 4 passengers and had 2 large suitcases. The car that was sent was smelly, full of rubbish and wrong car was sent. I asked for a 6 seater or above but a standard 5 seater was sent when no social distancing was possible as my daughter had to sit at front...not happy.terrible service received. Never going to use again. "
23 Jul 2020
Verified Rider
MEHNAZ HUSSAIN
"Mercury cars taxi firm said they had no booking for me and sent a driver last minute, we were 4 passengers and had 2 large suitcases. The car that was sent was smelly, full of rubbish and wrong car was sent. I asked for a 6 seater or above but a standard 5 seater was sent when no social distancing was possible as my daughter had to sit at front...not happy.terrible service received. Never going to use again. "
23 Jul 2020
Verified Rider
PAUL KOOTER
"Driver was already 15 minutes for agreed time, so we could also leave earlier in case traffic jams are on the way. The driver had a pleasant driving style and he also gave us information about the area. Perfect. "
14 Jul 2020
Verified Rider
DANIEL ARLETT
"Only a few minutes late but not a problem. Cost wise, the journey was about 6 pounds more expensive than a black cab. The journey met my expectations."
23 Jun 2020
Verified Rider
PAUL SMITH
"Excellent service!"
07 Jun 2020
Verified Rider
ANNELIES JANSSENS
"Sid they didn’t get the booking"
10 May 2020
Verified Rider
THORALD WILLIAMS
"Outstanding!"
04 May 2020
Verified Rider
MATTHEW BARTRAM
"everything was great"
24 Apr 2020
Verified Rider
FEI YA LAI
"pleasant experience"
15 Apr 2020
Verified Rider
VANESSA ADONIS
" ."
05 Apr 2020
Verified Rider
JONATAN
"Taxicode sent the wrong car (way too small even though I told them the measurements of every bag). Additionally, they communicated poorly and gave the taxi driver the wrong time and he appeared 1h early. Driver was helpful and friendly."
02 Apr 2020
Verified Rider
JONATAN
"Taxicode sent the wrong car (way too small even though I told them the measurements of every bag). Additionally, they communicated poorly and gave the taxi driver the wrong time and he appeared 1h early. Driver was helpful and friendly."
02 Apr 2020
Verified Rider
JULIE MORGAN
"Easy on time and decent value"
31 Mar 2020
Verified Rider
GEORGE MAYOR
"Driver gave very good service, interesting conversation as he drove us to the nearest pick up spot at Paddington station. All very good."
30 Mar 2020
Verified Rider
AUDREY DELPIERRE
"Good"
27 Mar 2020
Verified Rider
SILVIA COSSO
"The driver was extremely kind and lively. He was healthy and also wearing a safety mask, which is reassuring and shows consciousness when dealing with clients during the coronavirus outbreak. Thanks!"
25 Mar 2020
Verified Rider
SILVIA COSSO
"The driver was visibly coughing, speaking with me with no mask on, Also, he did not want to believe I've already paid the drive by card, and he even wanted to take my phone in his naked hands to take a picture of the receipt. I took a taxi to minimize the risk of contagion, and it turns out that I have increased it exponentially. These people put customers at risk with their recklessness, and if they show the slightest symptom should not go to work."
25 Mar 2020
Verified Rider
ETHAN CARROLL
"He did get a little lost. But he was exceptionally nice. We almost missed him though because it’s hard to identify him as a taxi driver. "
25 Mar 2020
Verified Rider
JAMES CHLUP
"Arrive"
23 Mar 2020
Verified Rider
IZSAK SZIKRA
"Great driver, superb service!"
23 Mar 2020
Verified Rider
ESRA SOYSAL
"Our journey was at 02:30 and the driver came at 03:00. He said the actual driver was asleep so he came to make us a ‘favour’. I do not know how this is a favour if I have already paid 63 pounds. Also, we paid extra for a Mercedes E-Class but we did not have that. Even though we were late to the airport and had a very different vehicle, no one offered us to give our money back. Overall it was a very bad experience and we do not recommend."
20 Mar 2020
Verified Rider
ESRA SOYSAL
"Our journey was at 02:30 and the driver came at 03:00. He said the actual driver was asleep so he came to make us a ‘favour’. I do not know how this is a favour if I have already paid 63 pounds. Also, we paid extra for a Mercedes E-Class but we did not have that. Even though we were late to the airport and had a very different vehicle, no one offered us to give our money back."
20 Mar 2020
Verified Rider
IAN PRICE
"The GPS system used by the driver, let him down badly in the Croydon area taking us round and round in circles which added about 40 minutes to the journey time. Eventually it came good, I felt sorry for the driver as he did his best. and he drove very well and safely ? The delay didn't cause any real problems. I did tip the driver at the end of the journey."
19 Mar 2020
Verified Rider
MARI RUTI
"He was great. Already left a tip."
17 Mar 2020
Verified Rider
NADINE VIGNEROL
"Very classy service !"
16 Mar 2020
Verified Rider
MAGGIE WANG
"👍"
16 Mar 2020
Verified Rider
TIM SUITER
"Good service"
13 Mar 2020
Verified Rider
WEI WU
"He's a good bloke."
13 Mar 2020
Verified Rider
CLARE WILSON
"I received a call an hour before I was picked up saying that the car I requested was not available and so they would send a cheaper car. I was promised a refund in terms of the difference in service and I have not received anything. Put me off using the service again."
13 Mar 2020
Verified Rider
NEIL DURBRIDGE
"Car for the journey out was falling apart. Driver found a good route around traffic though. "
11 Mar 2020
Verified Rider
CATHERINE COLBOURNE
"I called the taxi operator in the morning of the journey to ask if the seats would go down to accommodate all the kit I was carrying- they said yes all the seats go down, this was not true The driver was 10 mins late, no phone call or warning. He was rude and unhelpful When I asked about why I was told that the seats go down on his car he said- they will literally tell you anything ! We did fortunately get everything in and there was a spare seat so another member of our film crew wanted to also go in the car. The driver was very aggressive about not allowing this - I understand it may be your policy but he was rude! we had a miserable trip with an angry driver who had nothing good to say about your service - this is why I use Uber and Addison Lee, I have never had an experience this negative with them "
11 Mar 2020
Verified Rider
CATHERINE COLBOURNE
"I called the taxi operator in the morning of the journey to ask if the seats would go down to accommodate all the kit I was carrying- they said yes all the seats go down, this was not true The driver was 10 mins late, no phone call or warning. He was rude and unhelpful When I asked about why I was told that the seats go down on his car he said- they will literally tell you anything ! We did fortunately get everything in and there was a spare seat so another member of our film crew wanted to also go in the car. The driver was very aggressive about not allowing this - I understand it may be your policy but he was rude! we had a miserable trip with an angry driver who had nothing good to say about your service - this is why I use Uber and Addison Lee, I have never had an experience this negative with them "
11 Mar 2020
Verified Rider
IAN THOM
"Just like it said on the tin!"
10 Mar 2020
Verified Rider
MIRIAM BALBONI
"The driver was on time. All good "
10 Mar 2020
Verified Rider
YU PING TAN
"Really nice driver! "
09 Mar 2020
Verified Rider
MAKAYLI ALLENDER
"The driver was supposed to pick me up at 9:45 pm, and arrived at 9:55 pm."
09 Mar 2020
Verified Rider
JESSICA LEE
"Really lovely driver, who didn’t mind us being a few minutes late for him. Would thoroughly recommend your service. Thank you. "
08 Mar 2020
Verified Rider
RICHARD BRADSHAW
"Toyota Yaris was provided instead of executive car."
08 Mar 2020
Verified Rider
PETER BEAR
"All perfect"
08 Mar 2020
Verified Rider
CHRISTOPHER GODBER
"Good service drivers polite and engaged in conversation i tipped drivers"
08 Mar 2020
Verified Rider
RICHARD FEREDAY
"It was a 2010 Toyota Prius. Not as good as a Mercedes. "
06 Mar 2020
Verified Rider
RICHARD FEREDAY
"It was a 2010 Toyota Prius. Not as good as a Mercedes. "
06 Mar 2020
Verified Rider
EVELYN ROCES
"Tip was given to the driver "
04 Mar 2020
Verified Rider
ELAINE TOPHAM
"Driver was on time very pleasant and agreed to return for us the next day at a set time which he did and we arrived at the coach station on time"
04 Mar 2020
Verified Rider
MORAG THOMSON
"Lovely driver who arrived slightly early !! Great job !!"
03 Mar 2020
Verified Rider
ANDREW RAMROOP
"For the first time, you have sent me a driver who arrived on time, drove efficiently and did not spend time tally with others on the phone. "
02 Mar 2020
Verified Rider
MOSHE ASHKENAZI
"Very nice and professional Driver, very nice person we will defiantly use your service again!"
01 Mar 2020
Verified Rider
MARIA BERGMAN
"He was only 5 mins late because he had problems finding the house. There's no obvious number on it."
01 Mar 2020
Verified Rider
MARIA BERGMAN
"He was only 5 mins late because he had problems finding the house. There's no obvious number on it."
01 Mar 2020
Verified Rider
MARTHE FLEISCHER
"It was an ok car, but no room for the 3 suitcases I specified on the order, so we had to have one suitcase in our lap."
27 Feb 2020
Verified Rider
KELVIN EATON
"Pleasant and stress free."
27 Feb 2020
Verified Rider
PAUL CHAMPION
"Very polite and efficent"
26 Feb 2020
Verified Rider
ANNA MAJEWSKA
"All went well"
25 Feb 2020
Verified Rider
CHRISTOPHER LARSON
"On a schedule had to hail cab. Driver lied that he was there. Said I had given wrong address which was easy to dispute as I shared a screenshot of the booking with correct address. Hoping Taxicode does not pay mercury as they were a no show. Taxicode CS has been helpful so far in effort to get refund. "
24 Feb 2020
Verified Rider
MARK GBILLAH
"Your reservation team sent the wrong flight details to my mail box on the day of of my pick up even after I had called the previous day to change my flight details because of a flight cancellation. I arrived and waited an hour before the driver showed up. I called your help desk who told me the driver was at the airport but that was incorrect. Your drivers seem to only be willing to call local numbers and not international numbers which is absurd and unacceptable! Your driver was again late for my return trip and didn’t call to let me know he was around but sent a text! He also didn’t show up with the Mercedes E Class I paid for but a less comfortable Audi."
23 Feb 2020
Verified Rider
MAHESH KUMAR MALISETTY
"Very good ride. On time."
23 Feb 2020
Verified Rider
MATTHEW LEE
"London traffic"
23 Feb 2020
Verified Rider
CHRISTINE UPTON
"Excellent service from our driver. Just a pity we wasted time looking for a Mercedes when he was in an Audi! We already gave the driver a tip."
23 Feb 2020
Verified Rider
ADRIAN FIELDING
"Driver very good arrived early which was great, very chatty and friendly My only negative was seemed a little expensive £47 Compared to taxi back at £22! But at least we were "
22 Feb 2020
Verified Rider
AMANDA COLLINS
"Great customer service"
20 Feb 2020
Verified Rider
JANE JONES
"Very good experience thank you"
17 Feb 2020
Verified Rider
ROBERTO
"Perfect"
15 Feb 2020
Verified Rider
ALAN SOUTHGATE
"Great experience all round. Prompt, courteous and very smartly dressed driver. Will definitely be using again. "
11 Feb 2020
Verified Rider
SEAN FLYNN
"I did not receive confirmation of my booking for 5 hours! I subsequently booked elsewhere and could not cancel the book via telephone as I was put on hold for 30 mins on (4) occasions) and when I selected 0 to leave a message. the call hung up! I eventually go a hold of the car company 90 mins before my booking and explained the situation. After all of that their driver STILL turned up!! Very very disappointing."
10 Feb 2020
Verified Rider
STELLA MAHR
"Very good "
06 Feb 2020
Verified Rider
PENELOPE AYLESFORD
"There were no problems and nice drivers. Thank you! (we gave them a tip!!)"
06 Feb 2020
Verified Rider
MATEJ TRAMPUS
"Really bad service. I've got confirmation in mobile app that the driver will be there on time, but it was not. When checking with the call center, I've got wrong information about expected arrival time (multiple times!). It would be faster for me if I just took a bust. One the driver arrived, he was really polite. The drive was also OK."
04 Feb 2020
Verified Rider
CESAR CORRALES
"Wasn’t there when we exited . Came 10 mins later. Terrible route planned - and kept on making errors so we ended making circles all the time. Very unsafe driving almost as if he never had driven in London roads. Very poor vehicle conditions. I had to navigate almost entire route since he was incapable. "
03 Feb 2020
Verified Rider
CESAR CORRALES
"Wasn’t there when we exited . Came 10 mins later. Terrible route planned - and kept on making errors so we ended making circles all the time. Very unsafe driving almost as if he never had driven in London roads. Very poor vehicle conditions. I had to navigate almost entire route since he was incapable. "
03 Feb 2020
Verified Rider
KATHERINE MORRIS-COOPER
"Reliable and friendly"
03 Feb 2020
Verified Rider
MOHD SHAHREEN SHUIB
"Awesome driver with great service"
02 Feb 2020
Verified Rider
JOANNA BROADBENT
"Very friend pleasent "
31 Jan 2020
Verified Rider
TINA KALLIMANI
"I gave a tip directly to the driver"
31 Jan 2020
Verified Rider
LORENA DARNELL
"The driver went to the wrong address. He only found me when he was finding a place to turn around. Almost missed my train"
31 Jan 2020
Verified Rider
ANOUSHKA ADIE
"Very lovely and efficient driver"
30 Jan 2020
Verified Rider
ANN VAN DEN BOSSCHE
"Awful service or lack thereof! Driver was not at agreed pick-up point. I called twice and was told that the driver was stuck in traffic. I waited 25 minutes and took another cab in the end."
28 Jan 2020
Verified Rider
JOHN DRAYTON
"Asked for cash payment when already paid by card. Refused of course but driver provided with wrong info."
28 Jan 2020
Verified Rider
CLAUDIA CORCIONE
"The driver was very kind and professional. Our flight was delayed but he was checking it before he came to pick us up. We had to wait 10 minutes for him to arrive but we only noticed it much as it was around 1am and we have two kids. The return time was perfect. Thank you."
28 Jan 2020
Verified Rider
MEHNAZ HUSSAIN
"Mercury cars taxi firm said they had no booking for me and sent a driver last minute, we were 4 passengers and had 2 large suitcases. The car that was sent was smelly, full of rubbish and wrong car was sent. I asked for a 6 seater or above but a standard 5 seater was sent when no social distancing was possible as my daughter had to sit at front...not happy.terrible service received. Never going to use again. "
23 Jul 2020
Verified Rider
MEHNAZ HUSSAIN
"Mercury cars taxi firm said they had no booking for me and sent a driver last minute, we were 4 passengers and had 2 large suitcases. The car that was sent was smelly, full of rubbish and wrong car was sent. I asked for a 6 seater or above but a standard 5 seater was sent when no social distancing was possible as my daughter had to sit at front...not happy.terrible service received. Never going to use again. "
23 Jul 2020
Verified Rider
PAUL KOOTER
"Driver was already 15 minutes for agreed time, so we could also leave earlier in case traffic jams are on the way. The driver had a pleasant driving style and he also gave us information about the area. Perfect. "
14 Jul 2020
Verified Rider
DANIEL ARLETT
"Only a few minutes late but not a problem. Cost wise, the journey was about 6 pounds more expensive than a black cab. The journey met my expectations."
23 Jun 2020
Verified Rider
PAUL SMITH
"Excellent service!"
07 Jun 2020
Verified Rider
ANNELIES JANSSENS
"Sid they didn’t get the booking"
10 May 2020
Verified Rider
THORALD WILLIAMS
"Outstanding!"
04 May 2020
Verified Rider
MATTHEW BARTRAM
"everything was great"
24 Apr 2020
Verified Rider
FEI YA LAI
"pleasant experience"
15 Apr 2020
Verified Rider
VANESSA ADONIS
" ."
05 Apr 2020
Verified Rider
JONATAN
"Taxicode sent the wrong car (way too small even though I told them the measurements of every bag). Additionally, they communicated poorly and gave the taxi driver the wrong time and he appeared 1h early. Driver was helpful and friendly."
02 Apr 2020
Verified Rider
JONATAN
"Taxicode sent the wrong car (way too small even though I told them the measurements of every bag). Additionally, they communicated poorly and gave the taxi driver the wrong time and he appeared 1h early. Driver was helpful and friendly."
02 Apr 2020
Verified Rider
JULIE MORGAN
"Easy on time and decent value"
31 Mar 2020
Verified Rider
GEORGE MAYOR
"Driver gave very good service, interesting conversation as he drove us to the nearest pick up spot at Paddington station. All very good."
30 Mar 2020
Verified Rider
AUDREY DELPIERRE
"Good"
27 Mar 2020
Verified Rider
SILVIA COSSO
"The driver was extremely kind and lively. He was healthy and also wearing a safety mask, which is reassuring and shows consciousness when dealing with clients during the coronavirus outbreak. Thanks!"
25 Mar 2020
Verified Rider
SILVIA COSSO
"The driver was visibly coughing, speaking with me with no mask on, Also, he did not want to believe I've already paid the drive by card, and he even wanted to take my phone in his naked hands to take a picture of the receipt. I took a taxi to minimize the risk of contagion, and it turns out that I have increased it exponentially. These people put customers at risk with their recklessness, and if they show the slightest symptom should not go to work."
25 Mar 2020
Verified Rider
ETHAN CARROLL
"He did get a little lost. But he was exceptionally nice. We almost missed him though because it’s hard to identify him as a taxi driver. "
25 Mar 2020
Verified Rider
JAMES CHLUP
"Arrive"
23 Mar 2020
Verified Rider
IZSAK SZIKRA
"Great driver, superb service!"
23 Mar 2020
Verified Rider
ESRA SOYSAL
"Our journey was at 02:30 and the driver came at 03:00. He said the actual driver was asleep so he came to make us a ‘favour’. I do not know how this is a favour if I have already paid 63 pounds. Also, we paid extra for a Mercedes E-Class but we did not have that. Even though we were late to the airport and had a very different vehicle, no one offered us to give our money back. Overall it was a very bad experience and we do not recommend."
20 Mar 2020
Verified Rider
ESRA SOYSAL
"Our journey was at 02:30 and the driver came at 03:00. He said the actual driver was asleep so he came to make us a ‘favour’. I do not know how this is a favour if I have already paid 63 pounds. Also, we paid extra for a Mercedes E-Class but we did not have that. Even though we were late to the airport and had a very different vehicle, no one offered us to give our money back."
20 Mar 2020
Verified Rider
IAN PRICE
"The GPS system used by the driver, let him down badly in the Croydon area taking us round and round in circles which added about 40 minutes to the journey time. Eventually it came good, I felt sorry for the driver as he did his best. and he drove very well and safely ? The delay didn't cause any real problems. I did tip the driver at the end of the journey."
19 Mar 2020
Verified Rider
MARI RUTI
"He was great. Already left a tip."
17 Mar 2020
Verified Rider
NADINE VIGNEROL
"Very classy service !"
16 Mar 2020
Verified Rider
MAGGIE WANG
"👍"
16 Mar 2020
Verified Rider
TIM SUITER
"Good service"
13 Mar 2020
Verified Rider
WEI WU
"He's a good bloke."
13 Mar 2020
Verified Rider
CLARE WILSON
"I received a call an hour before I was picked up saying that the car I requested was not available and so they would send a cheaper car. I was promised a refund in terms of the difference in service and I have not received anything. Put me off using the service again."
13 Mar 2020
Verified Rider
NEIL DURBRIDGE
"Car for the journey out was falling apart. Driver found a good route around traffic though. "
11 Mar 2020
Verified Rider
CATHERINE COLBOURNE
"I called the taxi operator in the morning of the journey to ask if the seats would go down to accommodate all the kit I was carrying- they said yes all the seats go down, this was not true The driver was 10 mins late, no phone call or warning. He was rude and unhelpful When I asked about why I was told that the seats go down on his car he said- they will literally tell you anything ! We did fortunately get everything in and there was a spare seat so another member of our film crew wanted to also go in the car. The driver was very aggressive about not allowing this - I understand it may be your policy but he was rude! we had a miserable trip with an angry driver who had nothing good to say about your service - this is why I use Uber and Addison Lee, I have never had an experience this negative with them "
11 Mar 2020
Verified Rider
CATHERINE COLBOURNE
"I called the taxi operator in the morning of the journey to ask if the seats would go down to accommodate all the kit I was carrying- they said yes all the seats go down, this was not true The driver was 10 mins late, no phone call or warning. He was rude and unhelpful When I asked about why I was told that the seats go down on his car he said- they will literally tell you anything ! We did fortunately get everything in and there was a spare seat so another member of our film crew wanted to also go in the car. The driver was very aggressive about not allowing this - I understand it may be your policy but he was rude! we had a miserable trip with an angry driver who had nothing good to say about your service - this is why I use Uber and Addison Lee, I have never had an experience this negative with them "
11 Mar 2020
Verified Rider
IAN THOM
"Just like it said on the tin!"
10 Mar 2020
Verified Rider
MIRIAM BALBONI
"The driver was on time. All good "
10 Mar 2020
Verified Rider
YU PING TAN
"Really nice driver! "
09 Mar 2020
Verified Rider
MAKAYLI ALLENDER
"The driver was supposed to pick me up at 9:45 pm, and arrived at 9:55 pm."
09 Mar 2020
Verified Rider
JESSICA LEE
"Really lovely driver, who didn’t mind us being a few minutes late for him. Would thoroughly recommend your service. Thank you. "
08 Mar 2020
Verified Rider
RICHARD BRADSHAW
"Toyota Yaris was provided instead of executive car."
08 Mar 2020
Verified Rider
PETER BEAR
"All perfect"
08 Mar 2020
Verified Rider
CHRISTOPHER GODBER
"Good service drivers polite and engaged in conversation i tipped drivers"
08 Mar 2020
Verified Rider
RICHARD FEREDAY
"It was a 2010 Toyota Prius. Not as good as a Mercedes. "
06 Mar 2020
Verified Rider
RICHARD FEREDAY
"It was a 2010 Toyota Prius. Not as good as a Mercedes. "
06 Mar 2020
Verified Rider
EVELYN ROCES
"Tip was given to the driver "
04 Mar 2020
Verified Rider
ELAINE TOPHAM
"Driver was on time very pleasant and agreed to return for us the next day at a set time which he did and we arrived at the coach station on time"
04 Mar 2020
Verified Rider
MORAG THOMSON
"Lovely driver who arrived slightly early !! Great job !!"
03 Mar 2020
Verified Rider
ANDREW RAMROOP
"For the first time, you have sent me a driver who arrived on time, drove efficiently and did not spend time tally with others on the phone. "
02 Mar 2020
Verified Rider
MOSHE ASHKENAZI
"Very nice and professional Driver, very nice person we will defiantly use your service again!"
01 Mar 2020
Verified Rider
MARIA BERGMAN
"He was only 5 mins late because he had problems finding the house. There's no obvious number on it."
01 Mar 2020
Verified Rider
MARIA BERGMAN
"He was only 5 mins late because he had problems finding the house. There's no obvious number on it."
01 Mar 2020
Verified Rider
MARTHE FLEISCHER
"It was an ok car, but no room for the 3 suitcases I specified on the order, so we had to have one suitcase in our lap."
27 Feb 2020
Verified Rider
KELVIN EATON
"Pleasant and stress free."
27 Feb 2020
Verified Rider
PAUL CHAMPION
"Very polite and efficent"
26 Feb 2020
Verified Rider
ANNA MAJEWSKA
"All went well"
25 Feb 2020
Verified Rider
CHRISTOPHER LARSON
"On a schedule had to hail cab. Driver lied that he was there. Said I had given wrong address which was easy to dispute as I shared a screenshot of the booking with correct address. Hoping Taxicode does not pay mercury as they were a no show. Taxicode CS has been helpful so far in effort to get refund. "
24 Feb 2020
Verified Rider
MARK GBILLAH
"Your reservation team sent the wrong flight details to my mail box on the day of of my pick up even after I had called the previous day to change my flight details because of a flight cancellation. I arrived and waited an hour before the driver showed up. I called your help desk who told me the driver was at the airport but that was incorrect. Your drivers seem to only be willing to call local numbers and not international numbers which is absurd and unacceptable! Your driver was again late for my return trip and didn’t call to let me know he was around but sent a text! He also didn’t show up with the Mercedes E Class I paid for but a less comfortable Audi."
23 Feb 2020
Verified Rider
MAHESH KUMAR MALISETTY
"Very good ride. On time."
23 Feb 2020
Verified Rider
MATTHEW LEE
"London traffic"
23 Feb 2020
Verified Rider
CHRISTINE UPTON
"Excellent service from our driver. Just a pity we wasted time looking for a Mercedes when he was in an Audi! We already gave the driver a tip."
23 Feb 2020
Verified Rider
ADRIAN FIELDING
"Driver very good arrived early which was great, very chatty and friendly My only negative was seemed a little expensive £47 Compared to taxi back at £22! But at least we were "
22 Feb 2020
Verified Rider
AMANDA COLLINS
"Great customer service"
20 Feb 2020
Verified Rider
JANE JONES
"Very good experience thank you"
17 Feb 2020
Verified Rider
ROBERTO
"Perfect"
15 Feb 2020
Verified Rider
ALAN SOUTHGATE
"Great experience all round. Prompt, courteous and very smartly dressed driver. Will definitely be using again. "
11 Feb 2020
Verified Rider
SEAN FLYNN
"I did not receive confirmation of my booking for 5 hours! I subsequently booked elsewhere and could not cancel the book via telephone as I was put on hold for 30 mins on (4) occasions) and when I selected 0 to leave a message. the call hung up! I eventually go a hold of the car company 90 mins before my booking and explained the situation. After all of that their driver STILL turned up!! Very very disappointing."
10 Feb 2020
Verified Rider
STELLA MAHR
"Very good "
06 Feb 2020
Verified Rider
PENELOPE AYLESFORD
"There were no problems and nice drivers. Thank you! (we gave them a tip!!)"
06 Feb 2020
Verified Rider
MATEJ TRAMPUS
"Really bad service. I've got confirmation in mobile app that the driver will be there on time, but it was not. When checking with the call center, I've got wrong information about expected arrival time (multiple times!). It would be faster for me if I just took a bust. One the driver arrived, he was really polite. The drive was also OK."
04 Feb 2020
Verified Rider
CESAR CORRALES
"Wasn’t there when we exited . Came 10 mins later. Terrible route planned - and kept on making errors so we ended making circles all the time. Very unsafe driving almost as if he never had driven in London roads. Very poor vehicle conditions. I had to navigate almost entire route since he was incapable. "
03 Feb 2020
Verified Rider
CESAR CORRALES
"Wasn’t there when we exited . Came 10 mins later. Terrible route planned - and kept on making errors so we ended making circles all the time. Very unsafe driving almost as if he never had driven in London roads. Very poor vehicle conditions. I had to navigate almost entire route since he was incapable. "
03 Feb 2020
Verified Rider
KATHERINE MORRIS-COOPER
"Reliable and friendly"
03 Feb 2020
Verified Rider
MOHD SHAHREEN SHUIB
"Awesome driver with great service"
02 Feb 2020
Verified Rider
JOANNA BROADBENT
"Very friend pleasent "
31 Jan 2020
Verified Rider
TINA KALLIMANI
"I gave a tip directly to the driver"
31 Jan 2020
Verified Rider
LORENA DARNELL
"The driver went to the wrong address. He only found me when he was finding a place to turn around. Almost missed my train"
31 Jan 2020
Verified Rider
ANOUSHKA ADIE
"Very lovely and efficient driver"
30 Jan 2020
Verified Rider
ANN VAN DEN BOSSCHE
"Awful service or lack thereof! Driver was not at agreed pick-up point. I called twice and was told that the driver was stuck in traffic. I waited 25 minutes and took another cab in the end."
28 Jan 2020
Verified Rider
JOHN DRAYTON
"Asked for cash payment when already paid by card. Refused of course but driver provided with wrong info."
28 Jan 2020
Verified Rider
CLAUDIA CORCIONE
"The driver was very kind and professional. Our flight was delayed but he was checking it before he came to pick us up. We had to wait 10 minutes for him to arrive but we only noticed it much as it was around 1am and we have two kids. The return time was perfect. Thank you."
28 Jan 2020
Verified Rider
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